Customer testimonial
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Could you find any improvement overall in your management system after our audit? |
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Mitsubishi Heavy Industries, Ltd. Mihara Site have been certified ISO14001: Environmental Management System by TÜV SÜD since 1999 and tried to reduce globally increasing environmental impact by providing eco-friendly products, as well as environmental protection activities. Since the beginning of certification, our main objectives and targets have not been changed, such as waste minimization and waste recycling, reduction of CO2 emission, and others, but the process to achieve the objectives has been segmentalized year-by-year and at the same time it has been shared as common policy. We think this indicates that the PDCA cycle, requirements of environmental management system, has begun to rotate. After requirements in management review was added in ISO14001:2004, we established our own review process according to your findings. We have realized that yearly environmental management results and problems are definitely fed back to top management. Top management clearly announces the direction for the coming year, which results in further improvement. |
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Is there any special point in our service? |
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In the environmental management system, standards and procedures must be identified, and it is necessary to operate appropriately what have actually been defined. At the beginning, we were busy fitting out procedures. In surveillance and re-certification audits, effectiveness of procedures was firstly pointed out. When main procedures were settled to some extent, the operation of the procedures began to be frequently pointed out. In your service, we think that the standardizations and implementations are audited in good balance. No matter how good our policy is, if it is not completely implemented, it doesn¡Çt make good results. If we make wrong policy, the system will not head in the planned direction. In addition we would like to thank you for your appropriate audit service with respect to the PDCA cycle based on the actual conditions of our workplace. |
